Renee was great- she knew how to manage the inevitable ups and downs of the hospital environment. Moreover she was helpful without imposing her opinions on us even a little bit (something I am utterly incapable of doing) really impeccable poise if thats the right word?
She knows when to act and when to wait. She knows when to ask and when to suggest. She knows the drill. And she lets enough of the drill simply happen so you never feel like she’s excessively guiding it. This seems to me to be an almost miraculous ability.